Shaheen Printers & Graphics ("we", "us", "our") operates the website www.shaheenprinters.com and its printing calculator, online shop, order tracking, and customer support tools (together, the "Service"). This Privacy Policy explains what information we collect, why we collect it, and how it is used and protected.
1. Information We Collect
We collect information in the following ways:
- Information you give us directly — name, phone number, email, city/address, institute or company name, and order details when you place an order, request a quote, submit the contact form, or chat with us.
- Payment-related information — when you pay via bank transfer, JazzCash or EasyPaisa, we may ask you to upload a payment receipt/screenshot as proof of payment. We do not collect or store card numbers or banking passwords.
- Automatically collected information — pages visited, browser type, device type, and general location (via IP), collected through Google Analytics for site improvement.
- Chat messages — if you use our AI chat assistant, your messages are processed to generate a helpful reply. Please avoid sharing sensitive personal information in chat.
2. How We Use Your Information
- To process and fulfil your printing/shop orders and calculate quotations.
- To contact you about your order status via phone, WhatsApp, or email.
- To respond to enquiries submitted through the contact form or chat assistant.
- To improve our website, services, and product offerings.
- To send order confirmations and, where relevant, promotional updates about our services.
3. How We Share Your Information
We do not sell your personal information. We may share limited information with:
- Delivery/courier partners, solely to deliver your order.
- Service providers that help us run the website (e.g. hosting, Google Analytics, AI chat processing).
- Government or legal authorities, only when required by law.
4. Data Storage & Security
Order and customer information is stored in a secured database accessible only to authorised staff. While we take reasonable technical measures to protect your data, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies for analytics and to remember items in your shopping cart. See our Cookie Policy for details.
6. Your Choices
- You may ask us to update or delete the personal information we hold about you by contacting us using the details below.
- You can disable cookies in your browser settings, though some features (like the shopping cart) may stop working correctly.
7. Children's Privacy
Our Service is intended for use by adults placing orders on behalf of themselves, their institution, or business. We do not knowingly collect personal information directly from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us:
